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Read each scenario and
figure out why each person acts the way that they do. What should be
done to change his/her attitude?
1. Melinda is part of a team
that punches data into a computer. Each person gets a certain amount
of work to do. Melinda finished her work at 4:00. Her co-worker David
still has a lot of work to do and isn't sure he'll be able to finish
by 5:00. Melinda has her feet up on the desk and is listening to her
2. Darlene was putting up
a display in a department store window. The colors were supposed to
match a certain way. Her co-worker Laneeka came by and remarked to her
that the colors were not matching. Darlene insisted that she was right,
became angry with Laneeka and started an argument.
3. Jose is a gas attendant
who is in training to be a mechanic. At work he does just what he is
told, no more and no less. His boss drove in and there was litter everywhere.
Jose rushed up to his boss and joked, "Can I check the oil for
4. An office supervisor put
two people together to work on an assignment. She knew that they didn't
get along together. In fact, she even knew the reason why. (One of the
women had spread vicious rumors about the other saying she was lazy
and got ahead by flirting with all of the men.) Within ten minutes the
women were fighting. The office manager yelled, "Get the job done
and fight your battles outside of work!" and slammed her office
5. Mari was in charge of
answering the phone at the stock exchange while the receptionist was
on a break. One of Mari's friends called wanting to know how her stocks
were doing. Mari found a folder on the desk with the name of the stock
on it. It was also labeled, "Company use only...Confidential information."
Mari opened it up and let her friend know how the stock was doing.
6. Leon is a stock clerk
at a grocery store. He is an excellent employee. The shelves are always
stocked in record time. The store is always spotless. One afternoon
Leon was very busy stocking shelves. A customer interrupted him to ask
a question and Leon snapped, "Can't you see I'm busy!"
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