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Getting Along with Difficult People

The Aggressor
Why do they act that way?

  • They have a strong sense of what is right and wrong.
  • They have a strong need to prove that they are right.
  • Your idea: _____________________________________

How to Handle:

  • Stand up for yourself.
  • Give them time to relax.
  • Remain calm.
  • Your idea: _____________________________________

 

The Complainer
Why do they act that way?

  • They see themselves as perfect.
  • They want to be better than everyone.
  • Your idea: _____________________________________

How to Handle:

  • Acknowledge their point of view.
  • Don't agree unless you really agree.
  • State your point of view.
  • Your idea: _____________________________________

 

The Really Nice Person
Why do they act that way?

  • They have a strong need to be liked.
  • They are uncomfortable with conflict.
  • Your idea: _____________________________________

How to Handle:

  • Be non-threatening.
  • Don't allow them to make commitments they can't keep.
  • Your idea: _____________________________________

The Wet Blanket
Why do they act that way?

  • They feel powerless over the direction of their own lives.
  • Your idea: _____________________________________

How to Handle:

  • Avoid getting involved with their pessimism.
  • State your own realistic optimism.
  • Discuss the worst consequences.
  • Your idea: _____________________________________

 

The Know It All
Why do they act that way?

  • They need to feel in total control of their lives.
  • They have a strong desire to control their environment.
  • Your idea: _____________________________________

How to Handle:

  • Know what you are talking about; be sure of yourself.
  • Question their ideas and assumptions.
  • Your idea: _____________________________________

 

The Staller
Why do they act that way?

  • They don't want to hurt anyone.
  • They fear being disliked.
  • Your idea: _____________________________________

How to Handle:

  • Bring up the issues and how they affect you.
  • Help them to come up with options and problem solve.
  • Support them after a decision is made.
  • Your idea: _____________________________________

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