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How would you handle
each of these people?
Type One: The Aggressor
an auto mechanic, noticed one of his tools missing. He marched over
to Peter, a shy gas attendant, and began yelling at him, accusing him
of stealing his tool. Peter tried telling him he didn't know anything
about his tool, but John wouldn't listen.
Type Two: The Complainer
always complains that his boss is unorganized and doesn't know how do
his job, but whenever he sees his boss he acts like the perfectly loyal
Type Three: The Really
Lee seemed to totally agree with me that the workers should get a raise.
Then I hear her talking to Tom and agreeing with him that the workers
get paid too much.
Type Four: The Wet Blanket
had this great idea on how to organize the food so that 30% more could
fit in the freezer. When I showed the boss my design he looked at it
for a second and told me it could never work. Then he walked away without
giving me an explanation."
Type Five: The Know It
Janice is an
accountant and is known for being a good problem solver. One day two
social workers were discussing a problem they were having with a client.
Janice loudly interrupted with a suggestion. The suggestion was totally
unrelated to the problem. The social workers listened politely until
Janice was finished, and then resumed their conversation.
Type Six: The Staller
supervises 12 employees in his department. Three of them come to work
high on drugs on a regular basis. Morris never confronts them. His other
employees see what is going on and resent Morris for not standing up
for what's right.
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