| Chapter 5 Table of Contents | Next
People who are good listeners
have a certain way of looking at the world around them.
1. Good listeners believe
that listening to others is important. They take the time to listen
to others. People trust them and usually openly share their problems
and concerns with them. Because they take the time to listen, they make
valuable employees and superior executives.
2. Good listeners believe
that everyone has something valuable to say. These listeners don't just
listen to people who are in higher positions, they also listen to people
who are just starting out. As a hotel manager, this listener would listen
carefully to a maid's ideas on how to improve household operations.
3. Good listeners believe
that feelings are as important as facts. When they listen to you, they
not only pay attention to the words you say, but also to the words that
you are not saying. They pay close attention to your body language and
tone of voice. If you said that you were happy with your job, but looked
down and didn't seem happy, the good listener would ask you more questions
in order to be sure of what you were really saying.
4. Good listeners believe
that when they really listen to someone, they help to increase that
person's self-esteem. They believe that people feel cared for, valued
and important when they are listened to.
5. Good listeners let the
speaker control the conversation. They don't interrupt in order to change
the topic of conversation.
6. Good listeners believe
that people are capable of solving their own problems. They don't try
to solve other people's problems, or tell them what to do. They realize
that the more people talk about a problem, the more likely they will
come up with their own solutions to that problem.
Back to Top | Next