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Group Effectiveness skills
contribute to higher productivity and product quality as people work
together to reach common goals. Many workers, however, lack the skills
necessary to work in teams because they have not been taught to do so
in the past. The use of teams in the workplace is a recent phenomenon
tied to increased emphasis on high performance work groups. Teamwork
requires good interpersonal and negotiation skills. As our workforce
becomes more diverse, workers at all levels must be able to relate to
people who are different from them in language, culture, lifestyle,
etc. Good interpersonal skills, the ability to diffuse conflicts, and
appreciation for diversity will be necessary to function effectively
in the workplace of the future.
GROUP EFFECTIVENESS SKILLS
THE LEARNER WILL BE ABLE
GI1 Develop relationship
skills including trust, risk-taking, empathy, listening, sharing, responsibility,
respect for others, and expression of feelings.
and respond in an appropriate way to differences in values, class, culture,
ethnicity, lifestyle, point of view, and personal characteristics.
another's strengths and limitations.
differences in points of view, lifestyles and values.
Recognize sexual or racial harassment in the workplace and identify
appropriate steps to address it.
GN1 Understand the
concept of conflict and use strategies for handling it
the benefits of negotiation and when to use it.
Negotiate a work-related issue.
GT1 Understand the
concept of teamwork, courtesy and cooperation.
and assess roles on a team and norms or rules of behavior that contribute
to a team's effectiveness.
issues around team leadership, including leader and follower styles.
GT4 Be an effective
and flexible team member.
different work environments and their effects on teams.
effective inter-team communication.
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