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Sample Performance Indicators
development facilitated by Jorie Philippi of Performance Plus Consultants

It is possible to develop a set of indicators and a rating scale in order to score characteristics or skills which are not easily tested by more standard methods. Below are some examples developed by supervisors in a company in Illinois.

 
QUALITY CONSCIOUSNESS - Rate from 5 (high) to 1 (low):
5 4 3 2 1
Talks about specific measurements and uses quality terms   Cannot use quality terms or data
  Uses correct kinds of math needed for the situation   Makes errors in simple math or record keeping
Doesn't rush through a job or take shortcuts Expresses concern about doing a job the right way   Passes on bad parts without checking or correcting them or telling anyone
Checks work thoroughly throughout process to ensure accuracy Performs procedure to the best of his/her ability   Makes many errors on the job
Figures out the cause of a problem       Is unaware of the right information to ask for

WORKING WITH OTHERS - Rate from 5 (high) to 1 (low):
5 4 3 2 1
Pitches in to help others with problems, offers to help others when done with own job Does what he/she is supposed to do   Refuses to help others unless told he/she has to
Listens to everyone's concerns and makes helpful suggestions Displays cooperative behavior when in a group   Is unable to adjust to co-workers, seldom speaks to others
Shows respect for opinions of others     Jumps to conclusions quickly
Is aware of differences and tries to work out good compromises Shows an open-minded attitude   Sees only one side of any problem
         Blames others for problems
         Argues, complains constantly


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