Developing a Professional Workforce for the Delivery of Instruction

Professional development opportunities for adult educators, especially those working with adults learning English as a second language, are inadequate. In-service training opportunities are also very limited. After becoming employed by a program, most adult educators work part-time, perhaps at several different locations, and are offered little ongoing professional development (Chisman, Wrigley, & Ewen, 1993; Crandall, 1993; Crandall, 1994). Even fewer universities and colleges offer instruction geared to prepare teachers for the workplace. However, such courses do seem to be showing up in some university catalogs now, (e.g. American University, the University of Illinois at Carbondale) and this may be an area where growth will occur in the next few years (See Jameson, 1997, for a more complete listing).

NWLP-funded projects required programs to chronicle the staff development that occurred during the course of their projects. However, little money was allocated for this purpose, and some workplace instructional program directors reported that in the face of little time, money, and materials to change their ways, many ESL instructors relied on their old, familiar methods of teaching: using a grammar-based approach at worst, or a notional/functional approach at best with minimal input of workplace language and materials (Burt, 1994).

As discussed above, the Pima County project manager advises hiring an excellent staff, making them full-time, with benefits if possible, and paying them for all staff development, curriculum development and teaching hours. She also recommends that programs have monthly trainings and staff meetings. REEP and Fairfax County provide periodic training for their teachers. However, as described above in the section on securing funding, the nature of the job mitigates against having frequent organized trainings: Teachers are usually part-time and often work in several different locations at different times of the day or evening. In fact, it would seem that the problems of adult education in general are only exacerbated in the world of workplace instruction.

An issue with volunteer programs is staff turnover. As teachers are not paid, staff turnover can be high, higher probably than in programs where staff is contracted and paid for hours of instruction. The English for Special Purposes (ESP) special interest group of the Teachers of English to Speakers of Other Languages (TESOL) organization has a task force that is working on developing standards for teacher certification in workplace ESL. Requiring standards for certification will not change the fact that many adult ESL practitioners teach, and will continue to teach, without special training or credentialing in the field of ESL itself, not to mention workplace instruction. Setting up standards is, however, a first step toward demonstrating an awareness of the distinctness and importance of workplace English as a second language.

ESL instructors working with adults need training in adult learning theory, multicultural issues, and techniques and content for English as a second language. Workplace ESL instructors need additional training. Mansoor (1994, pp. 1-4) lists the following examples of knowledge and skills needed for instructors offering instruction at the workplace:

  • ability to understand the mission of the business and how workplace instruction fits;
  • ability to showcase programs to the business and other interested audiences;
  • knowledge of and ability to use creative problem solving techniques;
  • ability to identify issues related to cross-cultural or multicultural communication;
  • ability to communicate information on learner progress so that it is comprehensible to trainee's supervisors; and
  • ability to collect and modify job-related materials.

Recently, professional development is taking place in cyberspace on the various electronic networks, including WEC-L, TESLIT-L, and NIFL-ESL. While these lists provide opportunities for practitioners to share resources and training tips, these forums do not fill the training gap for educators offering ESL instruction at the workplace.